Privacy Policy
Last Updated: January 9, 2026
Alliance Hub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at alliancehub.gg (the "Service").
Summary: We collect only the data necessary to provide our service. We never sell your personal information to third parties. You can request deletion of your data at any time.
1. Information We Collect
Account Information:
- Email address (used for authentication and communication)
- Display name (chosen by you)
- Password (securely hashed, never stored in plain text)
Game-Related Information:
- Whiteout Survival player ID (if you choose to provide it for gift code redemption)
- In-game name (optional)
- Server number
- Alliance membership and role information
Usage Information:
- Log data (IP address, browser type, pages visited)
- Feature usage within the Service
Payment Information:
- Payment processing is handled entirely by Stripe. We do not store credit card numbers or banking information on our servers.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process your subscription payments
- Redeem gift codes on your behalf (if you've enabled this feature)
- Send you service-related notifications
- Respond to your support requests
- Detect and prevent fraud or abuse
3. Information Sharing
We do NOT sell your personal information.
We may share your information only in the following circumstances:
- With your alliance: Your display name and role are visible to other members of your alliance.
- Service providers: We use trusted third-party services (AWS for hosting, Stripe for payments, Amazon Cognito for authentication) that may process your data on our behalf.
- Legal requirements: If required by law or to protect our rights.
4. Gift Code Redemption
If you choose to use our automatic gift code redemption feature:
- You provide your Whiteout Survival player ID voluntarily
- We use this ID solely to redeem gift codes on your behalf
- We do not access your game account or any other game data
- You can remove your player ID at any time from your profile settings
5. Data Security
We implement industry-standard security measures to protect your data:
- All data transmitted between your browser and our servers is encrypted using TLS/SSL
- Passwords are hashed using secure algorithms and never stored in plain text
- We use Amazon Web Services (AWS) infrastructure with enterprise-grade security
- Authentication is handled by Amazon Cognito, a trusted identity service
- Access to production systems is restricted and logged
6. Data Retention
We retain your data for as long as your account is active or as needed to provide you services. If you delete your account:
- Your personal data will be deleted within 30 days
- Some anonymized usage data may be retained for analytics
- We may retain certain data as required by law or for legitimate business purposes (such as fraud prevention)
7. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your account and personal data
- Portability: Request your data in a portable format
- Opt-out: Unsubscribe from marketing communications at any time
To exercise any of these rights, contact us at support@alliancehub.gg.
8. Cookies
We use essential cookies to:
- Keep you logged in to your account
- Remember your preferences
- Ensure the security of your session
We do not use advertising or tracking cookies.
9. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
10. International Data Transfers
Our servers are located in the United States. If you access our Service from outside the United States, your information may be transferred to, stored, and processed in the United States.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: support@alliancehub.gg
- Support Page: alliancehub.gg/support