Frequently Asked Questions
What is Auto Gift Code Redemption? ▼
Our system automatically monitors for new Whiteout Survival gift codes every hour. When a new code is found, it automatically redeems the code for all players in your alliance - no manual work required! You'll never miss a gift code again.
Can I change plans later? ▼
Yes! You can upgrade or downgrade at any time. When upgrading, you'll be charged the prorated difference. When downgrading, the remaining credit will be applied to your next billing cycle.
What payment methods do you accept? ▼
We accept all major credit cards (Visa, MasterCard, American Express) and PayPal. All payments are processed securely through Stripe.
Can I get a refund? ▼
Absolutely! We offer a 30-day money-back guarantee. If you're not satisfied with Alliance Hub for any reason, contact us within 30 days for a full refund.
What's the difference between Strategist and Warlord? ▼
Both include auto gift code redemption. Strategist supports up to 2 alliances with 110 members each, while Warlord supports up to 5 alliances (main + farms), includes cross-alliance analytics, and provides dedicated support.
Do you offer discounts for multiple alliances in the same family? ▼
The Warlord plan is designed exactly for this! It supports up to 5 alliances (main + farms) at a significant discount compared to multiple Strategist subscriptions.
What is the AllianceHub Discord Bot? ▼
The AllianceHub Discord Bot connects directly to your Discord server, allowing your alliance members to access gift code redemption, rally timers, SvS tracking, and member lookup right from Discord. Available for Strategist and Warlord tiers.
🔒 Is auto gift code redemption safe for my account? ▼
Yes. We redeem through the same official Century Games redemption API the in-game gift-code screen uses, with only your public Player ID — the numeric ID anyone can see on your profile. We never ask for, store, or use your game password or login, so we can't access your account. Redeeming a code can't harm your account; it just drops the reward into your in-game mail.